FAQs

Yes absolutely.

After you’ve ordered your boiler our surveyor will need to come & view the job anyway before doing the work. Please mention anything extra needed & he will quote for that separately.

The price that our website gives you for your property is a fixed price & however there are 4 types of scenarios where you may be charged extra. 1) If the gas pipe supplying the boiler has the incorrect sizing & the run is exceptionally long then we may charge a little extra. However this is very rarely done. 2) If the flue is at an exceptional height we may require additional charge. 3) If your system requires a new condense pump this will be added. 4) If your selecting a boiler with a cylinder & the cylinder hasn't got a thermostat connected then this will result in extra cost. This is because its not complying with building regs & the possibility of extra zone valves are needed & rewiring by an electrician. Any additional charges will be agreed on a site survey before installation.

We use our own Viessmann Trained Gas Safe engineers to carry out the installation. This ensures we can guarantee the highest quality workmanship & professionalism at all times. We don’t sub contract out to unknown engineers like the larger companies.

Yes your lender will accept early settlement.

On 12 months interest free credit we need a minimum of 20% deposit. On the longer term finance its NO DEPOSIT.

Yes you can pay securely online with any debit or credit card.

When you complete checkout, you will pick a date that you would like your boiler installing. This can be a date that suits you. Our engineer will turn up between 8-10am on the day of installation.

Usually within a day on a boiler swap. However if you are converting from a boiler with a tank or back boiler to a combi then it can take between 2-3 days.

No, if you have a call out for a warranty claim then there are no call out fees.

Yes we register your warranty on your behalf & also with the building regulations. You will receive a certificate from both.